Walmart recently announced a test in some Texas markets that suggest a new hedge against Amazon: in-store kiosks.
…the retailer is testing a new program that would allow customers to immediately place an online order for an item that isn’t in stock…
…Walmart CFO Brett Briggs unveiled the tests during an investor conference Wednesday, describing the system as an “endless aisle-type concept.”
Walmart being Walmart, this otherwise straightforward pilot could take on any number of overtones. It doesn’t take too much imagination to wonder if the kiosk represents an initiative to reduce labor costs. As a former contractor who worked on the Sam’s Club business, I can attest to their emphasis, which I think you could fairly call an obsession, on reducing costs of any kind.