Office workers of the world unite! Just for a few minutes so we can get our act together!
Flat organizations and ad hocracy have, on the balance, helped organizations adjust to the ever-increasing speed of business. However, they’ve also created more knots, or situations in which people with misaligned goals or approaches bring a project to a halt.
Some examples from my experience include:
- A content tagging project that bogged down because the account manager and I didn’t interpret the second-hand instructions the same way
- A social media production calendar that got messy because the creative team and the account team had different understandings of the approval process
- An industry research project that went awry because the client changed the scope and the agency team never came to a consensus whether to push back or to attempt to complete the changed assignment
It hardly matters what business you work in; sure enough you will find yourself in a meeting in which the attendees all look at each other and say “well…now what?”
I’ve got four basic tools that I use to untie process knots and get things moving again.